Frequently asked questions / FAQ

Is the answer to your questions not listed below? Please feel free to contact us.

 

How long will it take until I receive my code?

All codes are sent out by an automatized delivery system. The codes are therefore immediately sent to your e-mail address. Hence, the delivery time is just a few seconds.

What are the delivery costs?

As all our products are send by e-mail directly, there are no charges for the delivery.

What can I do when I have a complaint?

If you have a complaint or suggestion regarding your purchase, please undertake the following steps:

  • Reply to the e-mail we send you about your order and explain the problem.
  • We will answer your e-mail within 24 hours, usually even within 12 hours.

 

My code is invalid / already used!

Have you received a code that is invalid or already used? Please go through the steps given in the previous question. After inspection you will receive a new code or a full refund.

What are the available payment methods?

Gamecardsdirect works with the trustworthy service provider Pay.nl, and offers the following payment methods: iDEAL for Dutch customers, bank transfer, Bancontact/Mister Cash for Belgian customers, Giropay for German customers, SOFORTBanking (only available in several countries), PayPal and with a Visa, MasterCard or Maestro credit card.

Code deleted/ not received?

Did you accidentally delete the e-mail with your order or did you not receive any e-mail? In this case you can request your order history. It is also possible that your e-mail address contains a mistake. Please contact us if you think this is the case.

I am not receiving any e-mails from you!

If you did not receive an e-mail with your order, or if you are not receiving any other e-mails from us, please add us to your list of contacts. Some e-mail providers and/or virus scanners will see our e-mail address as spam and prevent you from receiving e-mails from us.

How can I return an order/item?

Returning an item is not a problem, provided that the code has not been activated. Send us an e-mail by replying to the order enclosing your code and we will initiate the refund. Incorrectly purchased orders can be returned within 7 days. We will first resell the by adding it to our database. If a new customer can successfully activate the code, a new code will be send to you or you will be refunded.

How can I cancel my order?

Have you placed an order but decided you do not want to go through with it? Don’t worry! We can still cancel your order if the code has not been activated yet. Send us a reply, and we will resell your code. If the code is successfully activated by a new customer we will refund the purchase amount.

How will I receive my code?

We always send codes via e-mail. The codes are send either as a scanned card of as a digital code.

Where do you buy your cards from?

We buy our products from all over the world. Because we have such a broad range of products, and not all suppliers deliver the same products, we buy our products from a variety of suppliers. 

Can I also pick up my card in person?

Unfortunately you cannot pick up your card in person. We do not sell physical cards and do not have a physical store to shop at.

Can I receive a VAT invoice?

In case you would prefer to receive a VAT invoice, please send us an email with the necessary invoice details.