Frequently asked questions / FAQ

Is the answer to your question not listed here? Then please contact us.

 

How long does it take before I receive my code?

Alle codes are send by an automatic delivery system. The codes appear on you screen (almost) directly after payment is received on your screen and are also send by e-maill. The delivery time of a code is approximately 30 sec.!

What is the shipping rate?

All our products are send by e-mail, right after payment is received, because of that we don't have to charge any shipping fee.

What to do in case of a complaint?

Do you have a complaint of a remark about you order? Please follow the instructions below:

  • Answer the e-mail you received with your order and specify the problem.
  • We will answer your e-mail within 24 hours, however usually within 12 hours.

My code is not valid / already in use!

Did you receive a code that's is invalid or already in use? Please follow the steps above and we will check the code and send you a new one or transfer back the money to your account.

What are the payment methods?

We only accept the safest payment methods like iDEAL (Dutch customers only), SofortBanking, bank transfer, MisterCash/Bancontact (Belgium customers only) and Giropay (German customers only).

Code deleted/ not received?

Did you accidentally delete the e-mail with your order or did you not receive any e-mail? In this case you can request your order history. It is also possible that your e-mail address contains a mistake. Please contact us if you think this is the case.

I don't receive any e-mails from you!

You didn't receive a response to your e-mails and / or didn't receive the e-mail with your order? Then please add us to your contact list. Some e-mail providers and/or spyware can see our e-mails as spam and will prevent you from receiving them. If you add our e-mail address to your contact list this problem will not accur. Our (main) e-mail address is [email protected]

How do I cancel my order?

Returning your order is no problem at all to Online Gamecard Diensten B.V.! However we can only take back your code when it is unused. Please send us an e-mail as reply to the e-mail which contains your code and we take care of it.

Bought the wrong code?

Did you accidentally buy the wrong code? Don't worry! Just e-mail us as a reply to our e-mail and you will receive a new / replacing code within 24 hours or we send you a refund.

Can I cancel my order?

Yes, of course. Did you buy a code, but don't need / want it after all? Please let us know by e-mail (respond to the e-mail with your code) and we will make sure you get your money back. We can only do this when the code has not been used yet. 

How do I receive my code?

We send all codes per e-mail. The codes are either scanned cards or digital codes. 

Where do you buy your cards?

We buy our products all over the World. Because we have such a large variaty of products there is not a single supplier who can offer us all, that is why we buy from several suppliers WorldWide. 

Can I come to collect my card?

No, unfortunately that is not possible. We do not sell any physical cards and don't have a brick store.