Terms and Conditions
No legal language, just plain English and easy for everyone to read!
IDENTITY OF THE ENTREPRENEUR
We are Gamecardsdirect B.V., The One-Stop Gift Card Shop! You can reach us at the following contact details:
Calling: The Netherlands: +31 (0)85-0477536 / Belgium: +32 (0)784 82 369
Mailing: [email protected]
It is not possible to visit us, we do not have a physical store. However, if you do wish to contact us by postal mail, please use the following address:
6412 PE Heerlen
You can reach us 5 days a week by phone from Monday to Friday, 08:30 to 17:00 hours
You can email us 7 days a week, we will answer your questions as soon as possible, with a maximum response time of 2 days.
Ordering is possible 24/7. We are a webshop, after all!
If you like digits:
Our Chamber of Commerce number: 55457223
Our VAT number: NL823621479B01
We have tried to keep the terms and conditions in this text as simple and clear as possible, so we will not baffle you with all kinds of difficult definitions or incomprehensible language.
We do our best to make you aware of our terms and conditions, as it discusses what we do for you and what we expect from you as a customer from Gamecardsdirect. Sometimes, we offer separate terms and conditions for a product, in which case these General Terms and Conditions also apply, unless they conflict with the general terms and conditions of our partners and suppliers.
We will inform you about the price of the product, how you can use the product and if there are any additional fees such as transaction fees. On top of that, we will let you know if the product is refundable. That is our promise to you!
At Gamecardirect.com, we ensure your purchases will be done in a secure web environment that is built and maintained by third-party specialists. If you place an order with us, you will receive the code directly by email. There are, however, a few exceptions, depending on the payment method you use. Read more about those exceptions at our payment methods page.
Instructions for redeeming codes and other product-specific information can be found on our website.
Your right to cancel purchases and request a refund depends on the type of product you purchased from Gamecardsdirect. In principle, the purchase of digital products and digital content is final. This means that no refund will be given unless otherwise specified by local law or our supplier of the purchased gift- or game card. For all other products, your right of withdrawal expires upon receipt of the code. Digital content that you cannot cancel includes, but is not limited to: Wallet top-ups, Games, Game Extras, Subscriptions, Shopping Gift Cards, Call Credit, Prepaid Credits, and cryptocurrency.
As long as we haven't sent the code to you, you can change your mind and cancel your order. You have 14 days to change your mind, or until you receive your code. The cooling-off period is until you receive your code or up to 14 days. The Consumer Contracts Regulations contain specific provisions for digital content. The consumer acknowledged by completing the payment, that once the download starts/the email has been sent, customer will lose their right to cancel.
As soon as you requested to cancel your order within the cooling-off period, we will send you a confirmation and make a refund. You will receive your payment back within 3 to 5 days, depending on the payment method you used.
As previously indicated in article 6, you cannot cancel or return the following digital content, unless otherwise specified by country regulations or our suppliers: Wallet top-ups, games, game extras, subscriptions, shopping gift cards, prepaid credit and cryptocurrency. The Consumer Contracts Regulations contain specific provisions for digital content. The consumer acknowledged by completing the payment, that once the download starts/ the email has been sent, customer will lose their right to cancel. In addition, we are also unable to reclaim used codes. It is only logical, right?
See article 4. All prices mentioned are inclusive of VAT. Any service and transaction costs are always stated before you complete the order. You can see this in the total amount in your shopping cart at checkout.
See Article 4. You're entitled to a good product, it is as simple as that. If there's a problem with the product, we will solve it for you. We always follow all applicable laws and regulations. For more information: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/netherlands/index_en.html
We'll do our best to serve you well. If we are unable to deliver a product you ordered, we will refund your money or provide you with a replacement code. The digital products are always sent by email.
When we have successfully received your payment we will send your order directly by email. In exceptional cases we will check your order manually. If this is the case, we strive to send your order within 24 hours by e-mail during our opening hours.
When purchasing a product, the total amount must always be paid in advance. You will then receive your order per email. Please let us know if something in the payment details is incorrect. Note that we are not responsible for incomplete payments by phone. Make sure you have enough phone credit to complete the payment. Incomplete phone payments will not be reimbursed.
Do you have a complaint? We're doing everything we can to help you. In order for ur to help you the best we can, please file your complaint via our Customer Support as soon as possible. Describe your problem as clearly as possible, and include your order number and email address if applicable. You will receive an answer from us within 2 business days. We will help you immediately or we will notify you of how much time we need to help you in the most appropriate way.
Can we really not work it out? Then you can decide to submit the case to the Dutch Foundation for Consumer Complaints Boards within twelve months. www.degeschillencommissie.nl/english/. That would be sincerely unfortunate, but we do respect your decision.
Please note that if you submit a dispute through our payment provider, our obligations as a seller will expire. Chargebacks and disputes can then only be resolved via the payment provider. Always contact our customer service first if you have any questions or problems with your order!
These were our Terms and Conditions. Pretty clear, right? If we decide to make a change in our terms and conditions in the future, you will find those on our website. We will always make sure that these changes do not have a negative effect on you.