Guild Wars 2000 Gems

Your right to cancel purchases and request a refund depends on the type of product you have purchased from Gamecardsdirect. The purchase of digital products and digital content is final. This means that, as a rule, no refund will be given unless instructed by local law or supplier of the specific gift or game card. For all other products, your right of withdrawal expires upon receipt of the code. Digital content that you cannot cancel includes, but is not limited to: Wallet top-ups, games, DLCs, subscriptions, shopping gift cards, phone credit, prepaid credit, and cryptocurrency vouchers.

I didn't receive the code within 10 minutes

If you haven't received your code within 10 minutes, the email may have ended up in your spam folder. Therefore, check your spam/advertisement/promotional folder before contacting. It is also possible that we perform an extra check for certain payment methods, which makes it take a bit longer before you receive your code. This will never be more than 24 hours.

As long as we haven't sent you the code yet, you have the right to cancel your order. You have 30 days for withdrawal, or until you receive your code.

When do I receive my code?

When purchasing a product, the amount always has to be paid in advance. You will then receive your order by email. Did you make a mistake in the payment details? Please let us know as soon as possible. Note that we are not responsible for incomplete telephone payments. Make sure you have enough phone credit to complete the payment successfully. Incomplete payments will not be reimbursed.

The voucher code is not redeemable for cash and cannot be resold or otherwise exchanged. It will not be replaced if it is lost, stolen or otherwise used without your permission. Can only be used once.

Redeeming your Guild Wars 2 Gem Card is really simple, and is done by following these steps:

1. Log in to your Guild Wars 2 account;
2. Open the Gem Store - Black Lion Trading Company panel (press [O] on your keyboard or click the lion icon in the upper left corner of your screen);
3. Select Redeem Code in the upper left corner of the Store homepage and follow the on-screen instructions to redeem your serial code for gems;
4. Your credit will be topped up with the newly purchased Gems right after you have redeemed your code.