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Terms and Conditions

No legal language, just plain English and easy for everyone to read!

IDENTITY OF THE ENTREPRENEUR

Article. 1
We are Gamecardsdirect B.V., The One-Stop Gift Card Shop! You can reach us at the following contact details:

Calling: The Netherlands: +31 (0)85-0477536 / Belgium: +32 (0)784 82 369

Mailing: [email protected]

It is not possible to visit us, we do not have a physical store. However, if you do wish to contact us by postal mail, please use the following address:

Beersdalweg 93
6412 PE Heerlen
The Netherlands

You can reach us 5 days a week by phone from Monday to Friday, 08:30 to 17:00 hours

You can email us 7 days a week, we will answer your questions as soon as possible, with a maximum response time of 2 days.
Ordering is possible 24/7. We are a webshop, after all!

If you like digits:

Our Chamber of Commerce number: 55457223
Our VAT number: NL823621479B01

Definitions

Article. 2
We have tried to keep the terms and conditions in this text as simple and clear as possible, so we will not baffle you with all kinds of difficult definitions or incomprehensible language.

We do everything in our power to prevent fraud, but unfortunately fraudsters are getting smarter.

We notice that fraudsters are continuesly finding new ways to trick people. If you place an order with Gamecarsdirect, the digital product you ordered is meant for your eyes and no one else.

Unfortunately, smart tricks are being invented more and more often to make you take away the codes. Do not participate in these tricks! If you give your unique code to someone else, you will not get a refund of the value of the product. Nor can we send you the code again. One of the tricks fraudsters use is them responding to something you are selling. The scammer asks you to send your package insured. According to the fraudster, this requires you to buy a gift card from Gamecardsdirect. A giftcard is not a legitimate payment method for insured shipping. Therefore, please pay close attention to what the fraudster asks of you and when in doubt, contact the fraud helpdesk of your region or the local authorities! Do not participate in further engagement of these fraudsters.

Article 6
Your right to cancel purchases and request a refund depends on the type of product you purchased from Gamecardsdirect. In principle, the purchase of digital products and digital content is final. This means that no refund will be given unless otherwise specified by local law or our supplier of the purchased gift- or game card. For all other products, your right of withdrawal expires upon receipt of the code. Digital content that you cannot cancel includes, but is not limited to: Wallet top-ups, Games, Game Extras, Subscriptions, Shopping Gift Cards, Call Credit, Prepaid Credits, and cryptocurrency.

If we suspect fraud, our security measures allow us to stop and refund orders in most cases.

In this case, a 10% cancellation fee will be charged on the refund. This is because there are expenses incurred by us in stopping and reversing payments that are suspected to be fraudulent. Please note that once you have already received the order, no refund can be created.

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