Toneo First €15

Please note that these codes are non-refundable. These are French products meant for French accounts only. Make sure you can use the code before buying them.

Your right to cancel purchases and request a refund depends on the type of product you purchased from Gamecardsdirect. In principle, the purchase of digital products and digital content is final. This means that no refund will be given unless otherwise specified by local law or our supplier of the purchased gift- or game card.

Did not receive any codes?

We are sorry to hear if you did not receive your codes within 10 minutes. Please note that it can take a bit longer if you used another payment method, such as PayPal.

It is also possible that your email with the code is in the spam folder or commercial folder. Please check your mailbox thoroughly before contacting us.

Is your email nowhere to be found? Please do not hesitate to contact us. Note that we do not keep information more than 30 days, so be sure to contact us within this time period!

Having trouble redeeming your code?

We are sorry to hear if you cannot redeem your code. Please make sure that the website accept the codes as payment method.

Do you have questions about digital products?

If you have any questions about our products, please check our FAQ page to find more questions that already have been answered.

This voucher is for the French Toneo First accounts. This code is non-refundable. The right to return expires when the code has been received by the customer. Whenever another currency is offered other than Euro, the currency will be changed into Euro, taking into account the most current exchange rate on that specific moment and time.

When the customer loses their purchased code they will not receive a new one. When there are reasons to suspect fraud or purposely neglect by the customer, Garena, the creator of Free Fire, can choose to block the account of the customer. In case this happens, make sure to contact Garena on their helpdesk, which you can find here. Questions about exchanging your code or when you have not received your code within 10 minutes, get in touch with Gamecardsdirect on [email protected].

Your right to annul your purchase and to ask for a refund depends on the type of products you have bought at Gamecardsdirect. In the core it is the rule that the purchase of digital products and digital content is final. This means that the general terms and conditions are that there will be no refunds, unless it is governed by local law or the supplier of the specific gift or game card. For all other products you have to take into account that your right of withdrawal expires when you have received the code. Digital content that you cannot annul, but is not limited to, are the following: wallet prepaid credit, games, game extras, subscriptions, shopping gift cards, phone credit, prepaid credit, and crypto currency.

When do I receive my code?

Whenever you buy a code at Gamecardsdirect, you always pay before receiving the actual code. You receive your purchase by email. Is there something incorrect when it comes down to your payment information? Let us know. Keep in mind that we are not responsible for incomplete telephone payments. Make sure that you have enough credit on your phone to complete a payment process. Incomplete telephone payments will not be reimbursed.

The prepaid code is not exchangeable for cash money, and cannot be resold or be exchanged in another type of way. Your code will not be reimbursed whenever you lose it, it gets stolen, or gets used without any other type of permission. The amount that you have paid for can only be used once.

I did not receive my code within 10 minutes

When the code is not in your email box within 10 minutes, it could be that your order ended up in your spam folder. Make sure to check the spam/advertisement/promo folder first. It could also mean that you have used a payment method that we need to double-check, which means that getting your code takes somewhat longer, but this will never be more than 24 hours.

As long as we did not send the code to your email account you can still change your mind, thus you can annul your order. You have 30 days to retract your purchase, or until the moment you have received the code in your email box.

How do I use my Toneo First prepaid card?

To top up your Toneo Prepaid Card follow these simple steps:

1. Go to the Toneo First website, log in to your account and proceed to the top-up of your Toneo First;
2. Enter the code you received from us via your email;
3. The money will be in your account ready to use within seconds.

or

1. You can also redeem the code via the French Toneo First helpdesk;
2. The number of the Toneo First helpdesk is: 01 70 55 78 03.