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Contact details


Gamecardsdirect is an online shop; we do not have a physical store. The address below is not a visitors address but the location of our office. In case you wish to write us a letter, or send us cake if you are really happy with our service.

Gamecardsdirect B.V.
Beersdalweg 93
6412 PE Heerlen
The Netherlands

CoC: 55457223
VAT: NL851721503B01

Customer support

Despite our best efforts, it may happen that something doesn’t go right. If that happens, we have dedicated customer support for you :

  • Email (we reply within 24 hours): [email protected]
  • Live chat (08:30 – 17:00 and limited support in the evening between 19:00 and 00:00 CEST)
  • Telephone: +31 (0)85-0477536 (08:30 – 17:00 CEST Monday to Friday)

During the weekend and on festive days we only have limited support.

If you did not receive an email with your order, please check the spam/unwanted items folder in your inbox before contacting the support line. Often it’s as simple as that!
When you contact us for help, please make sure to include the following information or have them readily available:

  • Order number
  • Email address
  • Payment receipt

This will help us greatly in identifying the problem and resolving it faster.

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