Netflix FAQ
A Netflix Gift Card is a prepaid card you can use to activate or extend your Netflix account.
Go to netflix.com/redeem and enter the 11-digit code that you received from us. Do you already have an account? Then enter the code by clicking Redeem Gift Certificate or Promotional Code on your Account page.
Unable to redeem your code? Look at the error codes below to see why you cannot redeem the code.
This indicates that the code has already been redeemed by an account. Go to your Billing Information page to see if the gift card still has value. If not, contact our Customer Support.
Check if you have entered the code correctly. Sometimes it is possible to first copy the code to a text document, to remove any excess spaces. Try copying the code again when redeeming. Is it still not working? Please contact us.
Go to netflix.com/clearcookies to delete your cookies. Then go to netflix.com/redeem to redeem your code. Still having problems? Wait 24 hours and try again. If the error persists, contact Netflix.
Netflix Gift Card cannot be exchanged for partner bundles or service packages.
It is possible to use more than one Netflix Gift Card. Your balance is simply increased with every gift voucher you redeem. Check your Billing Information page to view your current balance.
No, you do not need a credit card to use the Netflix Gift Card.
You can use Netflix as long as there is enough credit on your gift card. If credit is too low, you can only use Netflix for part of the month equal to the value that is left on the card. If the balance is completely used up, you will need a new gift voucher.
Netflix Gift Cards do not expire. You can give this to someone as a gift without worry!
No. So make sure you buy the card that matches the region of your account. / Yes. You can use a gift voucher that you have purchased in another country, as long as the gift voucher has the same currency as your Netflix invoice.
You will receive an email from Netflix as a reminder when your balance is low.
Yes. Redeem the code at netflix.com/redeem. If the balance is too low for a whole month, your account is active for the amount of time that equals your balance. It can take up to 60 minutes for the block to be completely removed.
Your account will be deleted if the full amount has been used on your Netflix Gift Card. After that, it is no longer possible to use the Netflix streaming service.
No, this is not possible.
There are 3 subscriptions available in Europe: Basic (SD subscription for one screen), Standard (HD subscription for two screens) and Premium (HD / UHD 4K subscription for four screens).
Countless of series, films and documentaries are available on Netflix. With your Netflix subscription you have access to Netflix in more than 190 countries. Content on Netflix may vary by region and may change from time to time. The more you look, the better the suggestions adapts to your interests. So no more endless searching before you find something interesting to watch.
Thanks to the Netflix streaming service you can watch everywhere and on almost any device. Because of the streaming software, you only need the Netflix app on your device and internet connection.