General FAQ
Digital gift codes, what are they and how do they work?
With an online voucher or a digital voucher, you can increase your credit and then use it as a payment method in various webshops. We offer a large range of game/gift cards and prepaid credits, from PlayStation Network Cards to Zalando Gift Cards. Check out our webshop for our full offer.
All codes are sent out by an automatized delivery system. The codes are therefore immediately sent to your email address. Hence, the delivery time is just a few seconds.
As all our products are sent by e-mail directly, there are no charges for the delivery.
If you have a complaint or suggestion regarding your purchase, please undertake the following steps:
• Reply to the e-mail we send you about your order and explain the problem.
• We will answer your email within 24 hours, usually even within 12 hours.
Have you received a code that is invalid or already used? Please go through the steps given in the previous question. After inspection, you will receive a new code or a full refund.
Gamecardsdirect works with the trustworthy service provider Pay.nl, and offers the following payment methods: iDEAL for Dutch customers, bank transfer, Bancontact/Mister Cash for Belgian customers, Giropay for German customers, SOFORTBanking (only available in several countries), PayPal, Visa, MasterCard or Maestro credit card and phone payments (only available in several countries).
Always check your spam mailbox if you can't find your order right away. Is it not in your spam inbox? Then contact our customer support. You can do so via email to [email protected] or by calling +31(0)85-0477536.
If you did not receive an email with your order, or if you are not receiving any other emails from us, please add us to your list of contacts. Some email providers and/or virus scanners will see our e-mail address as spam and prevent you from receiving emails from us.
The problem will be solved after adding our email address as a contact. Our email address is [email protected].
Returning digital codes is not possible. Only when you haven't received your code yet, you can contact us for a cancellation of our order.
We send all our codes digitally per email.
We buy our products from all over the world. Because we have such a broad range of products, and not all suppliers deliver the same products, we buy our products from a variety of suppliers.
Unfortunately, you cannot pick up your card in person. We do not sell physical cards and do not have a physical store to shop at.
In case you would prefer to receive a VAT invoice, please send us an email with the necessary invoice details.
“I didn't receive my order!”
Has your order not arrived yet? Make sure to check your spam/unwanted emails!