Your right to cancel purchases and request a refund depends on the type of product you have purchased from Gamecardsdirect. In principle, the purchase of digital products and digital content is final. This means that, as a rule, no refund will be given unless required by local law or supplier of the specific gift or game card. For all other products, your right of withdrawal expires upon receipt of the code. Digital content that you cannot cancel includes, but is not limited to: Wallet upgrades, games, game extras, subscriptions, shopping gift cards, call credit, prepaid credit, and crypto currency.
I didn't receive the code within 10 minutes
If you haven't received your code within 10 minutes, the email may have ended up in your spam folder. Therefore always check your spam/advertisement/promotional folder. It's also possible that we perform an extra check for certain payment methods, which makes it take a bit longer before you receive your code. This will never be more than 24 hours.
As long as we haven't sent you the code yet, you can, of course, change your mind and cancel your order. You have 30 days to change your mind, or until you receive your code.
When do I receive my code?
When purchasing a product, the amount always has to be paid in advance, you will then receive your order by email. Something is not correct in the payment details? Please let us know. Please note that we are not responsible for incomplete telephone payments. Make sure you have enough credit on your phone to complete the payment successfully. Incomplete telephone payments will not be reimbursed.
The voucher code is not redeemable for cash and cannot be resold or otherwise exchanged. It will not be replaced if it is lost, stolen or otherwise used without your permission. Can only be used once.
